Thanks for the comment. I hope I made it clear that Comcast's eventual service — though I had to agitate for it — was impressive. And I hope my post also accentuated how much I value the content I watch on Comcast.

As an insider, I hope you'll encourage Comcast to be more accessible to its customers via real live chat, phone access, and weekend hours at retail locations. More plentiful retail locations wouldn't hurt either, even if they were small.

Thanks for the comment. I hope I made it clear that Comcast's eventual service — though I had to agitate for it — was impressive. And I hope my post also accentuated how much I value the content I watch on Comcast.

As an insider, I hope you'll encourage Comcast to be more accessible to its customers via real live chat, phone access, and weekend hours at retail locations. More plentiful retail locations wouldn't hurt either, even if they were small.

Thanks for the feedback. I would like to apologize for the frustrations we caused. Please know that we value all of our customers and appreciate your business and loyalty. Please email our team if there is anything we can do to assist you in the future. We're here if you need us.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com